our TERMS OF SERVICE are below the form

Booking & Cancellations

- Late Cancellations: Canceling or rescheduling an appointment less than 24 hours in advance may result in a fee of 50% of the total amount of the services requested. This fee will be added to your next scheduled appointment.

- Waivers: If you need to cancel or reschedule under the 24-hour window, please contact us. We understand emergencies happen and reserve the right, in our sole discretion, to waive this fee for genuine extenuating or unforeseen circumstances on a case-by-case basis.

- Excessive Cancellations: To ensure fair scheduling access for all clients, we reserve the right to suspend booking privileges or permanently ban users who engage in a pattern of habitual or excessive cancellations, regardless of notice given.

- Vehicle Unavailability: If your vehicle is unavailable to be serviced at the time of your appointment, the late cancellation terms and 50% fee may also apply.

- Unreachable Clients: If we need to contact you for any reason regarding your booking and cannot reach you, your appointment will be subject to cancellation within 72 hours of our outreach.

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Pricing & Travel Fees

- Estimates: Preliminary pricing shown on our webpage, over the phone, or via text is an estimate to give an idea of project costs. Final, actual pricing will be determined on-site after inspecting the vehicle.

- Long-Distance Surcharge: A travel surcharge will be added if the detail is scheduled farther than 20 minutes from our address. The additional fee will approximately equal the number of minutes traveled.

- Severe Cleaning Fees: An additional fee will be added for vehicles in excessive or severe cleaning conditions. 

- Cleanout Fee: A cleanout fee will be added for the removal of excessive personal belongings and trash.

- Pet Hair Discount: If the vehicle has pet fur or hair, but has less than a moderate amount, a discount on the hair-removal service will be applied.

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Weather, Scheduling & Waiting Lists

- Weather Closures: If mobile services are scheduled during severe weather, they must be rescheduled.

- Priority Waiting List: In the event your appointment needs to be rescheduled due to unforeseen circumstances, you will receive first priority for any early openings or cancellations.

- Standard Waiting List: If you do not have an active booking but want an earlier slot, you can ask to be placed on our standard waiting list. A name and phone number are required. 

- Multiple Vehicles: If you would like multiple vehicles detailed on the same day, please contact us directly.

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Service Limitations & Liabilities

- Height Restrictions: Due to insurance liability regulations, we are strictly unable to service any vehicles with a roof height exceeding 7 feet 11 inches (7'11"). 

- Excluded Services: We do not offer decal/sticker application or removal, nor do we offer paint services. We will always do our best, but we are not responsible for paint chipping, nor can we service scratches that have broken through the paint.

- No Guarantees: We use our best professional efforts but cannot guarantee the 100% removal of deep stains, severe odors, road paint, or barnacles.

- Property Damage: We are not responsible for any stains that may appear on the pavement or driveway during service. We are also not responsible for any lost or damaged personal items left in the vehicle.

- Component Moving: During service, we must move internal components such as seats, visors, armrests, and air vents. We are not responsible for wear or damage that may occur to these moving parts during standard operation.

- Hardware & Mechanical Tools: We do not remove exterior hardware (such as license plates). Our services strictly exclude the removal of any vehicle components that require mechanical tools, as doing so breaches our insurance policy.

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Deposits & Gift Certificates

- Deposits: All deposits are final and non-refundable. However, funds may be credited toward future services at our discretion. We also offer a strict 24-hour grace period for a full refund on deposits from the time they are paid.

- Gift Certificates: Gift certificates never expire and are completely non-refundable.

- Accurate Quotes: Please provide your vehicle's exact make, model, and year to receive an accurate quote.